OCZ would like to take this time to address the recent article published at Overclockers.com, which shows that OCZ Ultra 2 thermal compound has no silver content.
OCZ does not manufacture Ultra 2 thermal compound in house, it is provided by a foreign manufacturer with our specifications. Previous independent lab tests conducted at the request of OCZ have shown that the silver compound content in Ultra 2 is 25% by volume and 70% by weight.
In response to this article, OCZ has submitted another batch of Ultra 2 to a third party for extensive lab testing. This Independent lab report show?s that the most recent batch of OCZ Ultra 2 indeed contains less than 1% silver by volume. While simultaneously we have received lab reports from an outside source indicating the silver content to be 30% by weight. This leads us to the conclusion that recent batch(s) of OCZ Ultra 2 from our supplier did not meet the agreed specifications.
We accept full responsibility for these problems and we will be seeking legal action against our supplier.
In order to help solve this problem we have contacted Arctic Silver Inc, and entered into a vendor agreement with them to supply OCZ thermal paste.
Beginning January 22nd 2004 we are issuing a full recall of any and all OCZ Ultra 2.
Any Customers who wish to return OCZ Ultra 2 thermal paste with an invoice will in exchange for their full or partially used tube(s) receive:
1- One (dependant on # of tubes returned) 3-gram OCZ thermal Compound (made by Arctic Silver Inc.) or one OCZ Dominator 2 Heatsink. 2- One OCZ EL DDR T-Shirt 3- One 10 dollar off rebate on any OCZ EL DDR Dual Channel Kit (at participating resellers)
For more Information or instructions on returning your ultra 2 please email recall@ocztechnology.com.
OCZ does not manufacture Ultra 2 thermal compound in house, it is provided by a foreign manufacturer with our specifications. Previous independent lab tests conducted at the request of OCZ have shown that the silver compound content in Ultra 2 is 25% by volume and 70% by weight.
In response to this article, OCZ has submitted another batch of Ultra 2 to a third party for extensive lab testing. This Independent lab report show?s that the most recent batch of OCZ Ultra 2 indeed contains less than 1% silver by volume. While simultaneously we have received lab reports from an outside source indicating the silver content to be 30% by weight. This leads us to the conclusion that recent batch(s) of OCZ Ultra 2 from our supplier did not meet the agreed specifications.
We accept full responsibility for these problems and we will be seeking legal action against our supplier.
In order to help solve this problem we have contacted Arctic Silver Inc, and entered into a vendor agreement with them to supply OCZ thermal paste.
Beginning January 22nd 2004 we are issuing a full recall of any and all OCZ Ultra 2.
Any Customers who wish to return OCZ Ultra 2 thermal paste with an invoice will in exchange for their full or partially used tube(s) receive:
1- One (dependant on # of tubes returned) 3-gram OCZ thermal Compound (made by Arctic Silver Inc.) or one OCZ Dominator 2 Heatsink. 2- One OCZ EL DDR T-Shirt 3- One 10 dollar off rebate on any OCZ EL DDR Dual Channel Kit (at participating resellers)
For more Information or instructions on returning your ultra 2 please email recall@ocztechnology.com.
