Musicload: 75% of customer service problems caused by DRM
Posted by: [NT] on: 03/19/2007 02:28 PM [ Print | 0 comment(s) ] · 583 views
Deutsche Telekom's Musicload, one of the largest online music stores in Europe, has come out strongly against DRM on account of its effects on the marketplace and its customers, according to German-language Heise Online.
Musicload said in a letter distributed last week that customers are having consistent problems with DRM, so much so that 3 out of 4 customer service calls are ultimately the result of the frustrations that come with DRM. In a business where the major music labels expect to be paid well for their source material, the costs of supporting DRM are borne entirely by the music retailers. If the labels' love affair with DRM is hurting the companies trying to make a go at selling music online, something is horribly wrong. ArsTechnica has more.
Musicload said in a letter distributed last week that customers are having consistent problems with DRM, so much so that 3 out of 4 customer service calls are ultimately the result of the frustrations that come with DRM. In a business where the major music labels expect to be paid well for their source material, the costs of supporting DRM are borne entirely by the music retailers. If the labels' love affair with DRM is hurting the companies trying to make a go at selling music online, something is horribly wrong. ArsTechnica has more.
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